Monthly Archives: February 2007

First Things First… and Last

Your audience is most likely to remember what you say first, and what you say last. Learning how to communicate effectively is essential for your career growth. What good are your ideas if you can’t communicate them? Whether it’s your presentation to the to the executive board, your two-minute elevator pitch, or an interview. In… Read More »

The Myth of “Who You Know”

We’ve all heard the admonition: “It’s not what you know. It’s who you know.” Indeed, a recent Hudson Survey found that more than half of all employees found their current job through someone they know, suggesting that it does in fact boil down to… Who you know. I’ve heard many job seekers complain that “It’s… Read More »

Customer Service

Seth Godin has an itriguing proposal in his blog today, suggesting that customer service move from real-time to asynchronous service. He writes: “I think the single factor that is killing this process and that is under the company’s control is this: the desire to perform all customer service in real time. In fact, most customer… Read More »

President’s Day

In honor of President’s Day, I’d like to share some of Abraham Lincoln’s wisdom from his own words: “Nearly all men can stand adversity, but if you want to test a man’s character, give him power.” “The probability that we may fail in the struggle ought not to deter us from the support of a… Read More »

The Value of Work

Interesting quotes by Peter Robinson, former speechwriter for Ronald Reagan: “The value of work lay not in the kind of social position it provided or, beyond the obvious need to cover the bills, in the amount it paid. The value of work lay in allowing you to develop your talents and build up your character.”… Read More »


Virgin America has a new business partner — a two-year-old upstart ad agency aptly called Anomoly. The agency did not win the contact by pitching a traditional marketing campaign of slogans and 30-second commercials. Instead, the agency offered to “partner” with Virgin America by offering product design, strategic consulting, and other services in exchange for… Read More »