Tag Archives: Customer service

Customer (No) Service

My wife and I love to travel. During the last 20 years, we’ve visited all 50 states, 8 Canadian provinces, Europe, and Central America — most of the time with our kids in tow. Along the way, we’ve stayed in our share of hotels, ranging from economy motel chains to downtown high rise hotels. We… Read More »

Customer Service

Seth Godin has an itriguing proposal in his blog today, suggesting that customer service move from real-time to asynchronous service. He writes: “I think the single factor that is killing this process and that is under the company’s control is this: the desire to perform all customer service in real time. In fact, most customer… Read More »